Privacy Policy

Privacy Policy for Sparrow Cleaning Limited

Effective Date: 14/01/2026

Introduction Welcome to Sparrow Cleaning Limited! We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website (https://sparrowcleaning.co.uk) or contact us.

  1. Information We Collect We may collect and process the following personal data:
  2. Contact Information: Name, email address, phone number, address, and any other details you provide when contacting us or requesting a quote.
  3. Service/Booking Information: The service address, access arrangements (e.g. entry instructions/keys), service requirements, and any photos or notes you choose to share to help us deliver the service.
  4. Payments & Invoicing: Invoice details, payment status, and transaction references (we do not usually store full card details).
  5. Customer Support & Feedback: Messages you send us, feedback, and complaint details (including photos if provided).
  6. Recruitment/Staff Data (where applicable): Right-to-work information, training records, and DBS check status/results where required for certain roles/clients.
  7. Usage Data: IP address, browser type, device info, pages visited, and analytics data (see 'Cookies and Tracking').
  8. How We Use Your Information We use your information to:
  9. Respond to enquiries, provide quotes, and manage bookings
  10. Deliver cleaning services (including sharing necessary details with cleaners/subcontractors assigned to the job)
  11. Send booking updates, service communications, and invoices
  12. Handle customer support, quality checks, and complaints
  13. Improve our services and internal processes through analytics and feedback Send marketing communications where permitted (see Marketing/Consent below)
  14. Lawful Basis for Processing We process your personal data where it is necessary for:
  15. Performance of a contract (e.g. providing a quote, booking and delivering services)
  16. Compliance with a legal obligation (e.g. tax/accounting and employment-related record keeping)
  17. Our legitimate interests (e.g. running our business, improving service quality, preventing fraud, and protecting staff and customers)
  18. Consent (primarily for marketing where required). You can withdraw consent at any time.
  19. Data Sharing and Disclosure We do not sell your data. We may share your information with:
  20. Trusted service providers (e.g., website hosting, analytics, scheduling tools, accounting/invoicing software, payment processors) who must keep your data confidential
  21. Cleaners/subcontractors assigned to deliver your service (only the information they need to do the job)
  22. Professional advisers (e.g. accountants, insurers, legal advisers) where necessary

  23. Authorities, if required by law or to protect our rights and safety

  24. International Data Transfers If your data is transferred outside the UK (for example, where a supplier hosts data internationally), we ensure appropriate safeguards are in place to protect it in accordance with UK data protection law.

  25. Data Security We use technical and organisational measures to protect your data, including access controls and secure systems. However, no system is completely secure.

  26. Cookies and Tracking Technologies We use cookies and similar technologies to improve your experience and analyse usage. You can control cookies through your browser settings. Social sharing features may set cookies.

Please see our cookie policy for more information.

  1. Your Rights You have the right to:
  2. Access the personal data we hold about you
  3. Request corrections to your data
  4. Request deletion of your data, subject to legal requirements
  5. Object to or restrict processing (in certain circumstances)

  6. Withdraw consent for marketing at any time To exercise your rights, contact us at [email protected].

  7. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page and the effective date updated.

  8. Contact Us If you have any questions or concerns about this policy or your data, contact us at [email protected] or call 01293 324523.

Website: https://sparrowcleaning.co.uk